Info

About City Gate

City Gate is the longest established designer store in Chester, trading since 1974. We are licensed stockists of all of our brands and do not buy or sell wholesale goods.

 

City Gate is the trading name of ALLSELL TRADING LTD.

 

Delivery

Any customers purchasing goods from outside the EU will be liable to pay any customs charges that may occur. City Gate cannot be held responsible for any customs charges as this is outside of our control.
The majority of orders will be dispatched the next working day, with the exception of goods purchased over a weekend or public holiday. We use Royal Mail's Recorded Delivery service for all UK and International orders. This requires a signature on delivery.

 

Delivery Charges

All UK orders are charged at a rate of £4.95. Delivery within Europe is £10.00 and £15.00 for the rest of the world. If you would like to track your item please call us on 01244 346879 and one of our customer service representatives will be happy to help you.

 

Payments

We currently use a merchant company called Paypal who offer a number of security features. Paypal is a Payment Service Provider, most major credit and debit cards are accepted. We process payments on behalf of our customers and make sure that your transaction details are kept secure throughout the transaction process.
Due to the nature of our payments system, all orders are debited when they are placed, we can issue refunds as soon as the order is placed. (Please Note depending on your card issuer refunds can take up to 24-48 hours to appear back on your card.

 

Products

Unfortunately some sizes will run out before others and we will not always be able to inform you immediately if more stock is coming in. If the item you wanted to order is a popular item and it is possible that we will repeat delivery of the item. We would advise you keep checking the website to see if the item comes back in stock.
Sometimes customers return products that did not fit them or an item may be available in our retail stores that may not be displayed on our website. If you would like to double check stock of an item please feel free to contact us on 0800

If you require any more information on our products do not hesitate to either email us or call us on 0800 and our customer service staff will be happy to answer any questions.

 

Sizing Guide

Click to View Sizing Guide

 

Your Order

To place and order at www.citygatemenswear.co.uk, follow these steps

Step 1 - Find the product you'd like to order by using the links in the shop

Step 2 - Once you see some thing you like simply click on the small image to bring up the products information page

Step 3 - Click the ‘Add to Cart’ button next to the size of the product you have chosen

Step 4 - Once in your shopping bag you can either go back and add more products or press the 'Proceed to Checkout' button

Step 5 - Once at the checkout stage, customers who have purchased form the site before will be able to use the details they entered last time by entering your username and password. New customers will need to click the Register button and fill in all your details.

Step 6 - Once you have reached the Paypal payment page fill in your card details and answer any security questions you may be asked.

Step 7 - Once you have reached the Order Confirmation page we recommend you print this page for your records

Step 8 - Sit back, relax and wait for your new clothing to arrive!

There may be some occasions where stock discrepancies occur and the item that you ordered and payed for is no longer in stock when the order is being processed. This could occur due to a number of reasons. If this situation does arise you will informed immediately and given a full refund.

 

How do I know if my order was successful?

If you have preceded through the Paypal checkout stages and have been presented with a receipt page this generally means your order was accepted. Sometimes your card issuer may not respond to our security checks or if you have entered an address that isn't the same as the one your cardholder has on record this may cause your payment to be added to our security review section. If this is the case you will receive an email within 24 hours of placing your order. (Please Note we cannot dispatch or reserve any goods for an order that has been placed in our security review section)

 

Changing or Canceling your order

In accordance with the Distance Selling regulations you have the right to cancel or change your order within 10 days of placing your order. If you'd like to change your order before it is dispatched please call us as soon as possible so we can try and change your order before it has been dispatched. If you have received your order and would like to change an item or get a refund simply follow our returns instructions.

 

Order not arrived

If you have yet to receive your order it is usually a good idea to check your email as this is our primary method of contact. If you have not received an email regarding the status of your order or a voicemail message left by a member of our staff please call us on 01244 346879

 

Technical Problems

If you are experiencing any problems you can contact us by email or 01244 346879

 

Returns

Any customers returning goods from outside the UK are liable to pay all customs charges unless the item is faulty. All faulty goods must be authorised for return prior to despatch. Any return that is received with a customs bill will be rejected and sent back to the sender.

All items returned will be assessed by our returns department, any item that has been returned for a refund or exchange will have to meet the following standards.

1. Have all tags and Labels attached.
2. Be free form stains or odour which includes cigarette, pet or any other odour that would effect the resale of the item
3. Be in the original packing that was received with the item

 

Any item that does not match the above list will be returned to the customer with no refund given. These standards are the same for any clothing company in the UK.

 

How do I return an item?

Please contact the customer services department on 01244 346879 or by email (contact@citygatemenswear.co.uk).  Place the item in secure packaging and post the item back to us with your preferred method of postage. (We strongly recommend you use a Royal Mail Recorded delivery service, as this come with insurance and will require a signature upon receipt at our offices)
City Gate Menswear, 47 Bridge Street, Chester, CH1 1NG.
Internet orders can only be accepted by posting then to the above address and not by being returned to our stores.

 

What is your returns policy?

You have 14 working days which begins the day after receipt of the goods. Goods must be returned unopened and undamaged at customer's expense and a refund, less the original shipping costs will be issued within 30 days of goods return. When returning goods to us please use the returns form received with your order. Any item received after the 14 day period will be returned back to the sender with no refund made, unless prior authorisation is given. We reserve the right to claim costs incurred to us on transaction processes incurred by bank authorisation charges.
We try our best to process all returns within 5 working days of receiving them.
Once we have processed your return and issued a refund it can take 24 - 48 hours depending on your card issuer.
Once we have processed your return and dispatched your replacement it can take up to 15 working days for it to arrive, all exchanges are dispatched using Royal Mail Recorded Delivery.
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you minus our original delivery cost and will not re-imbrues the cost of you returning the item to us. If you are returning an item for an exchange we will cover costs for sending the replacement item to you. Postage will only be refunded for faulty items.
The original Postage & Packaging charges paid by you are non-refundable, unless a item is deemed faulty by one of our customer service team.
If you feel you have been refunded an incorrect amount please call us on 01244 346879 and a member of our customer service team will help rectify any problems.
If your item contains a faulty item please follow the returns instructions and send the item back to us, when we receive the item back we will either credit your account, send you a replacement or send the item back to the manufacturer for repair.
If you have been sent the wrong item please return it back to us and we will send the correct item back out to you and re-imburse any costs you may have incurred in sending the incorrect item back to us.
We recommend all items to be returned are sent recorded delivery.
If part of your order is missing it is likely the case that the item is out of stock. Any item that is out of stock will be refunded immediately and you will be notified by email.

 

Do you sell designer womenswear?

Unfortunately we do not sell womens designer clothing, we can recommend a shop in Chester called Saint Belle, you can find them online at www.saintbelle.com.

 

Contact Us

Telephone Numbers
Chester Store 01244 346879

Email

contact@citygatemenswear.co.uk